Public sector

We work with government authorities, public institutions, and nongovernment organizations to solve complex business issues and deliver innovative solutions.

Bold, practical strategy that works

The roles, powers, and expectations of governments are evolving as they seek to address complex challenges that cut across bureaucracies and borders—challenges with implications for the future of communities across the globe. At PwC’s Strategy&, we advise government authorities, public institutions, and nongovernmental organizations (NGOs) around the world in core areas of public administration including finance and tax administration; social services and education; public health; energy, environment, and climate change; public safety, law enforcement, and justice; customs, immigration, and border security; defense and national security; economic development and planning; ICT policies and e-government; and transportation.

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Bold, practical strategy that works

How we can help you

Finance and tax administration

Finance and administration departments play a key role in the mechanisms of government and in enabling economic development. Their role is critical to helping government organizations be more efficient in doing more with less and be more effective in meeting increasing expectations from citizens and business. Finance and administration departments also have an ever-greater role in driving “whole of government” initiatives and collaboration between departments and across all levels of government.

Strategy&’s collaborative approach provides practical strategies to finance, tax, and treasury agencies in managing risk, improving service, increasing compliance, measuring performance, leveraging technology, and streamlining operations. We have the strategic capabilities, backed by the right level of industry and functional expertise, to enable change within government.

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Social services and education

Social development and education covers the development of policy, the provision of financial support, and the delivery of services to citizens. These services support the interlinked needs of children, students, victims, immigrants, the unemployed, veterans, the disabled, the elderly, and all their caregivers. The sensitivity and complexity of such policies can present a delivery challenge to government agencies. Strategy& works with those agencies to support the effective delivery of their policy objectives.

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Public health

Strategy& serves both commercial and government clients across the entire healthcare value chain. We are committed to developing strategies to enhance access to quality care while developing innovative ways to improve the management and economics of healthcare for patients, clinical providers, policymakers, and insurers.

To address these challenges, Strategy& works with leaders in all segments of the health sector to advance consumer-focused care management, public health planning, patient safety, clinical information management, and healthcare supply chain management. We help clients build robust health systems that can cope with the requirements mandated by ongoing and future changes on the demand and supply side. Special areas of expertise include:

  • Health reform
  • E-health
  • Preventive health
  • Business planning and operations

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Energy, environment and climate change

Economic efficiency, security of supply, and environmental compatibility are the central aims of every state energy policy. Market economy structures and effective competition are key building blocks for ensuring the efficient, economically viable supply and use of energy. For example, the ongoing liberalization of electricity and gas markets throughout Europe is essential for fostering competition and ensuring competitive prices in this sector.

At Strategy&, we help clients stay one step ahead of deregulation with their organizations. We also analyze strategic investments or necessary and sufficient divestments. Additionally, we serve our clients in various aspects of environmental compatibility, which means using natural resources as carefully and sensibly as possible. Effective climate protection is one of today’s greatest global challenges in the field of energy policy. We help our clients launch or participate in a broad spectrum of initiatives that aim to enhance energy savings, promote the more rational use of energy, and increase the share of renewable energy in overall energy supply. And we ensure that effective climate protection policies do not have a negative impact on the competitiveness of our clients.

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Customs, immigration and border security

Customs, immigration, and border security administrations face a challenging operating reality in the 21st century. It is characterized by a complex and dynamic environment and a need to cooperate ever more closely with an expanding range of external agencies to process rising levels of legitimate trade and travel in declining intervention time frames at the border while responding to increasingly well-informed and agile criminal activity. Globalization has increased the volume and diversity of commodities crossing our borders, and advances in technology are assisting not only government agencies but also those seeking to circumvent border controls.

Strategy& is engaged around the world with both public-sector and private-sector clients to enhance trade efficiency and security and promote cooperation among disparate agencies. We have a history of success in modernizing the processes and technologies of customs administration and helping our clients formulate strategies in reform, risk management, intelligence, border management, enforcement, investigation, and operations. We leverage our expertise in trade facilitation, cargo tracking and monitoring, risk assessment, ICT (information and communications technology) transformation, and trade data integration to bring an additional level of rigor to our analyses. Field-leading specialist capabilities in modeling; simulation and wargaming; enterprise resilience; business continuity planning; and operational, fraud, and security risk further enhance our ability to support the strategic agenda of immigration, customs, and border security administrators.

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Defense and national security

Strategy& has a history of success in partnering with governments on defense and national security across the capability development and combat force training life cycles. Strategy& helps create and implement pragmatic approaches to improve efficiency while preserving operational effectiveness and service delivery. Our domain experts operate in land, air, sea, special forces, and intelligence domains. They are the consultants of choice for today’s joint environment. We harness our deep understanding of both intelligence collection and assessment disciplines to deliver strategic policy and interagency capability coordination, national security performance improvement, and specialized technical services.

At Strategy&, we work with leading institutions and government organizations around the world. This provides us with an integrated perspective encompassing defense and national security missions, technology applications, and management approaches — and affords us the enviable capacity to offer global solutions to local problems, and to apply the lessons learned from our engagement with the commercial world to the circumstances of defense and national security agencies.

In the defense and national security domain, Strategy& conducts strategic studies and performance reviews; capability definition studies, option development, and analysis; capability definition documentation; systems engineering, system integration, and architecture; technology assessments; decision support and simulation; acquisition project management, process reform, and project recovery; logistics analysis, support, and design; organizational reform; specialized technical services; information and knowledge management; and personnel management and planning.

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Economic development and planning

Economic development is a multidimensional process involving changes in structures, institutions, and attitudes, as well as the acceleration of economic growth, the reduction of inequality, and the eradication of absolute poverty. From a policy perspective, economic development can be defined as efforts that seek to improve the economic well-being and quality of life for a community by creating or retaining jobs and supporting or growing incomes and the tax base. We work closely with government and nonprofit agencies to support economic development.

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ICT policies and e-government

Strategy& works with governments worldwide in defining and implementing public policies in the fields of information and communications technology (ICT) and electronic government (e-government). ICT policies include schemes that develop and enhance the national ICT infrastructure, the regulatory framework, and ICT adoption in society at large, that is, “ICT literacy.” This broader area of e-government also includes sector-specific ICT programs that foster increases in the usage of state-of-the-art technology in certain industries. Policies may also be aimed at developing competitiveness in the national ICT sector, for example, through ICT parks.

E-government can be defined as a set of public-sector reforms that make use of ICT. The e-enabled provision of public services to external customers has four main interaction links: government-to-citizen (G2C), government-to-business (G2B), government-to-government (G2G), and government-to-employee (G2E). Streamlining these interactions as a service provision, that is, a user-oriented process, is at the heart of an e-government strategy. Corresponding technology capabilities within government, organizational capabilities, and certain country-wide factors serve as enablers. Strategy& also focuses on the IT strategies of individual government entities, optimizing IT provision and operating models in people, process, technology, and governance.

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Strategy& consults on all modes of transportation, providing expertise in strategy and policy, operations, organizational design, technology, and infrastructure. Our work with clients in North America, Europe, Latin America, the Middle East, and the Asia/Pacific region has given us the know-how to help transportation companies and regulators meet business challenges through strategy-based transformation.

Strategy&’s professionals have extensive firsthand knowledge of the markets, technologies, and best practices influencing critical decisions in all modes of transportation. We understand the complex environment in which companies and agencies operate. Working with carriers, shippers, transportation agencies, and other clients, Strategy& has developed and implemented strategies to improve all aspects of transportation, including planning, management, operations, organization, technologies, information systems, and e-business capabilities. Whether moving people or goods by land, sea, or air, we help clients deliver results for their shareholders, customers, and staff. We help transportation leaders worldwide navigate shifting industry dynamics and apply innovative strategies and technology that achieve profitability, business efficiency, greater infrastructure leverage, improvements in customer experience, and growth or stability—and that create value for stakeholders.

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Innovation & wellbeing
Innovation in emerging technology is redefining possibilities & transforming society’s potential for prosperity and fairness.

Case studies

How we work with our clients

  • Energy, environment and climate change
  • ICT policies and e-government
  • Economic development and planning
  • Public safety, law enforcement, and justice
  • Customs, immigration, and border security
Indentifying CO2 emissions reduction opportunities in major U.K. industry sectors

Indentifying CO2 emissions reduction opportunities in major U.K. industry sectors

Strategy& was engaged to identify opportunities that could effectively encourage the development and uptake of low-carbon processes in high-impact industries in the U.K. After identifying a number of sectors with high CO2 emissions levels, we assessed the reduction potential of their production processes and the feasibility of interventions. As a result of our work, we identified CO2 reductions totaling 3 million tons and developed an intervention strategy to achieve these reductions. Intervention plays were prioritized on the basis of CO2 reduction potential, feasibility, and resource requirements.

Assessing Internet and media growth strategy

Assessing Internet and media growth strategy

The government of Dubai wanted to enhance its knowledge society and support the attractiveness of its city as a regional and international business center through the establishment of specialized tax free zones. Strategy& helped develop an overall strategy for establishing Dubai Internet City (DIC) and Dubai Media City (DMC). Key activities included developing a specific value proposition for each targeted sector; detailing a new organization structure with a statement of functions, roles, and responsibilities and staffing levels for DIC and DMC; developing a detailed financial model and a detailed implementation plan with support and program management; and preparing marketing documents. As a result, our program produced significant awareness of Dubai Internet City and Dubai Media City and supported their successful realization.

Planning national agenda for socioeconomic development

Planning national agenda for socioeconomic development

A government in the Middle East initiated a full-fledged socioeconomic reform plan involving a wide array of public-sector, private-sector, and civic society stakeholders. The country faced serious socioeconomic challenges and requested that Strategy& assist in devising a comprehensive vision and strategy for the country for the next 10 years. It also retained the firm to help with an inclusive process (involving 400 stakeholders) to elaborate a national agenda as the basis for all government programs. As a result of the exercise, stakeholders from business, political, and civic life and from various socioeconomic backgrounds committed to developing the agenda of the country. A progress mechanism was put in place to monitor the future implementation of the national agenda.

Creating regional safety and security framework

Creating regional safety and security framework

Strategy& undertook a comprehensive assessment of the safety and security environment of a significant investment region for the government in Southeast Asia. The project included a situational assessment, benchmarking of current capabilities against international best practices, and an assessment of legislative requirements. Our identification of capability gaps led to the creation of an overall safety and security framework and capability development roadmap. This provided the client and key stakeholders in government, the private sector, and the community with clear guidance for planning future safety and security capabilities based on several integrating strategies and specific project outlines.

Developing a regional data harmonization strategy

Developing a regional data harmonization strategy

The United Nations Economic Commission for Europe initiated work in southeast Europe to build single-window facilities for import and export clearance, which required harmonization of trade data requirements in the region to ensure building-interoperable systems. Strategy& gathered and developed an understanding of the respective data requirements in participating countries and identified relevant international standards and best practices for data standardization. We coordinated with officials and representatives of customs administrations, other agencies, and ministries involved in international trade, as well as representatives from the private sector. After performing the necessary data analysis, we developed a regional trade data harmonization strategy and detailed technical guidelines associated with this strategy—all of which were adopted. Strategy& also held several workshops for participating countries, enabling them to continue the harmonization effort.

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